Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every assistance request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from a sysadmin, we’ll without delay forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Optional Admin Services package, any of the server management tasks included there will be performed at a time of your liking.

  • Top quality support service

  • A First–Class Help Desk Service

  • We will be at your disposal 24/7 to answer any questions that you may have related to our Hosting Control Panel or any of the apps that we have installed for you on the server. If you also require assistance with server admin tasks, you can take a look at our Optional Admin Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan is fitted out with our free Hosting Control Panel, which features an in–depth knowledge base and a set of how–to video tutorials. Whenever you require help while working with the Hosting Control Panel, just click on the Videos or Help buttons situated in the upper right corner.