You can find plenty of cloud website hosting providers available, however many of them are resellers that have limited resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you can have through this particular way of communication may vary based on the supplier - a few of them provide professional phone support, others offer common and customer support only as some issues are more time-consuming and it is easier to be resolved via a ticket, particularly when the situation has to be escalated. However, it's good to find that you can always get in touch with your website hosting supplier as there are a lot of small-scale matters which can be managed effectively and timely with a phone call, not mentioning that you'll be able to get additional information for the services before you become a customer.
Phone Support in Cloud Website Hosting
All of our cloud website hosting packages include phone support fourteen hrs per day even on official holidays, so that if you do not have an account yet, you'll be able to call and learn more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the telephone number which is closer to you. If you are an existing customer, we can assist you promptly with any kind of general and billing matters as well as with various technical issues to save you time and efforts - we acknowledge the fact that sometimes it is easier to talk to a live person so as to get things done instantly. Of course, some situations cannot be taken care of on the phone, so in such a case you're able to use our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to know more about our packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated troubles may require a ticket in order to give some time to our tech support crew to investigate, we can help you with countless tech questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in a different country, we also have a global number where you are able to reach us.