In case you are a website owner, a problem could always show up and it does not automatically need to be related to the web hosting service itself. For instance, something could go wrong when you bring an Internet app up to date or some important data could be edited or deleted by mistake. Whatever the nature of the problem is, you will need to get in touch with the respective client care team and ask them to retrieve a backup or to help you solve the problem that you’re encountering. How fast they will do it will determine the length of time that your sites will be unreachable. For particular websites like community web portals or e-stores, a repeated downtime period often means lost clients and cash. That’s why, it is crucial to use the services of a company that provides not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Cloud Website Hosting
In case you are using any of our cloud website hosting plans and you have an inquiry or stumble upon some obstacle, you can get in touch with us 24x7x365 by opening a trouble ticket or by sending an e-mail and we’ll make certain that you obtain a response in less than 1 hour. If the issue can be solved, we will do it before we reply to you, while in case there’s something that you have to do on your end, we will supply you with all the needed details – what workable solutions to try, what settings to check, and so on. Usually, you will get a reply within maximum thirty minutes, so waiting for hours and hours or even for more than one day to receive assistance is something inconceivable. Our one-hour response guarantee applies to any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff reps will be at your service at all times and they will respond to any support ticket that you post through the web hosting Control Panel within no more than one hour. The response time is guaranteed regardless of whether you’ve got a general query in regards to your semi-dedicated server or you encounter a certain obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24 hours a day, 7 days a week to attend to any general, technical or billing issue. If you get in touch with us about anything that is within our capability, we’ll sort it out before we answer, which means that you will not have to wait around for hours or even days while the problem persists. If there is something that you need to do on your end, we will provide you with the needed info – what workable solutions to try, what steps to take, etc.