When your web hosting provider offers live chat support, you will be able to talk to an agent live and learn helpful information or get a problem resolved in a timely manner. The advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet connection, so that you will not pay any charges in the event that you're in another state or country. Furthermore, it'll be easier to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably quicker approach to contact your hosting provider's support team as compared to using a ticketing system. What's more, in case some problem needs some more time to be taken care of, you're able to do something different while you wait for support on the live chat, so that you won't lose time - something that's not possible if you're on the phone.
Live Chat Support in Cloud Website Hosting
As we believe that various troubles are quickly resolved when you talk to a live person, we provide a live chat service for all our potential and active clients. Our chat is accessible every single day and our customer support representatives can assist you with a number of questions and problems. If you aren't our customer yet, you can learn more about our cloud website hosting packages and the hosting platform in general to make sure that your sites will work effectively on our servers. In case you already have an account and you've got some questions or you have any kind of troubles with any of our solutions, you will be able to get in touch with us through our live chat and we will supply you with the needed info or help you troubleshoot the problem. You will need to open a trouble ticket for specific issues that require longer time or the expertise of a sysadmin, still for the majority of basic problems you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with all our semi-dedicated plans, you're able to find the replies for any questions you may have or have various troubles dealt with quickly. The chat service is accessible each and every day, so you can speak to a representative even on weekends and holidays. In case you're unsure which plan is better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can join the live chat before you purchase anything. In case you are an existing customer, you can get more info about account settings, billing issues as well as a number of common tech issues you may encounter, let's say in case you cannot set up an email account in a client on your computer. Our live chat can save you considerable time regardless where you are or when you get in touch with us.