There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It’s the easiest means of correspondence for several reasons. In the event that no technical support staff representative is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always be received. Besides, you can copy and paste large bits of information without worrying about printing mistakes, and in case a specific issue needs more time to be solved or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, so if you have to supply information or to follow guidelines, you’ll need to use at least two separate systems and this number could rise in case you want to administer multiple domain names. Plus, lots of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans come with an integrated support ticket system, which is part of our in-house created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same location – payments, web files, e-mails, tickets, etc., avoiding the need to sign in and out of different systems. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several clicks without ever logging out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will supply you with additional information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more efficient to manage everything from a single location, which is why we have incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server plan. This will enable you to handle the correspondence with our technical support staff along with your web space, which goes to say that you won’t need to memorize additional login credentials for a separate interface. You’ll be able to send a new ticket or to track the status of an old one with no more than several mouse clicks while you’re browsing the files hosted in your semi-dedicated account. Furthermore, you can search through older tickets using an intelligent search function or have a look at relevant FAQ articles, which provide solutions to commonly faced issues. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being just 1 hour, so there’ll always be somebody to assist you.