Being able to get in touch with your cloud website hosting provider if you have any questions or experience any problems is very important and how fast they will reply and take action is essential, especially if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also a way to recognize actual suppliers from resellers. The second generally answer only to emails or support tickets and you will need to wait for a whole day or more to get a reply. When your trouble requires a few replies, you will end up losing several days so as to have a simple problem resolved. Using the services of a genuine and trustworthy web hosting supplier, you should be in a position to get in touch with the support anytime and get a prompt response no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud website hosting services include 24/7 support plus several means of contact. If you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up ordering a service which you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more investigation. In contrast to the vast majority of suppliers out there today, we reply to all the tickets within an hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get well-timed support, particularly when your website is not working efficiently for some reason. All our semi-dedicated plans include 24/7 customer and technical support, which means that if something happens, you will be able to use various methods to let us know - telephone line with several local numbers around the world, live chat, emails and tickets. The first two choices are for pre-sales, billing and common issues, so in case you don't have an account yet, for example, you'll be able to receive additional information regarding our solutions, or we will assist you with simpler tech issues. The other two options are for strictly tech issues or everything that's more time-consuming due to the fact that it is much easier to follow the communication between you and our technical support crew. The warranted maximum response time for them is only an hour, the actual one - 15-20 min, so you won't have to wait for an entire day so as to receive assistance like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or forvarious difficulties and questions associated with the pre-installed software your server comes with. If you have not ordered a VPS server plan yet, you are able to learn much more about our services by giving us a telephone call or via the live chat service. For more tech issues, you are able to send an email or open a trouble ticket from your billing Control Panel and you'll receive assistance within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The typical answer time generally doesn't extend past 30 mins. In case you'd like to have assistance for third-party software, you are able to use the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server through our company, you can contact us at any time using different channels and the maximum time that you will need to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you would like to know more about our hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in several countries around the globe. When you'd like to receive assistance with third-party software that you cannot deploy or manage efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.